Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

call charges & more information

Need advice on returning faulty goods"

Goods & Services

Making a purchase? Follow our straight-talking advice.

Cars
Mobile phones
Extended warranties
Builders and decorators
Codes of practice

Consumer Issues

Need some clear consumer info? Try these links.

Report a scam
Saving for Christmas
Scams - how to spot them
Borrowing money
Making a complaint
Shopping online
Timeshares
Template Letters

Your Rights

Is a company selling you short? Find out how the law protects you.

Using a guarantee
Bought something on credit?
Returning or cancelling orders
Dealing with disputes
Unfair terms in contracts

Visit the OFT website

The most common fakes are designer label clothes, watches, perfume, DVDs and alcohol.

More Information >