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Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

Need advice on returning faulty goods"

Start with our Step-By-Step Guide

Not covered by the warranty on your goods?
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Goods & Services

Making a purchase? Follow our straight-talking advice.

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Your Rights

Is a company selling you short? Find out how the law protects you.

Did you know

If you buy a computer online, make sure the company that you are dealing with has a UK address and telephone number, in case you need to contact them if a problem arises.

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