Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

Minicom or Typetalk Users - Click Here

Need advice on returning faulty goods"

Goods & Services

Making a purchase? Follow our straight-talking advice.

Cars
Mobile phones
Extended warranties
Builders and decorators
Codes of practice

Consumer Issues

Need some clear consumer info? Try these links.

Scams - what to look out for
Report a scam
Making a complaint
Shopping online
Template Letters
Saving for Christmas
What to do when a company goes into Administration

Your Rights

Is a company selling you short? Find out how the law protects you.

Using a guarantee
Bought something on credit?
Returning or cancelling orders
Dealing with disputes
Unfair terms in contracts

Visit the OFT website

In most circumstances, if you win a prize, you don’t have to pay anything to receive it.

More Information >