Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

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Need advice on returning faulty goods"

Not covered by the warranty on your goods?

Goods & Services

Making a purchase? Follow our straight-talking advice.

Cars
Mobile phones
Extended warranties
Builders and decorators
Codes of practice

Consumer Issues

Need some clear consumer info? Try these links.

Scams - what to look out for
Report a scam
Making a complaint
Shopping online
Template Letters
Saving for Christmas
What to do when a company goes into Administration

Your Rights

Is a company selling you short? Find out how the law protects you.

Using a guarantee
Bought something on credit?
Returning or cancelling orders
Dealing with disputes
Unfair terms in contracts

Visit the OFT website

If you purchase a pair of shoes from a shop and later decide you do not like them, the seller is not obliged to offer you a refund.

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