Property
If you are unhappy with your estate agent's services or feel you are being treated unfairly, try to sort things out directly with the estate agent (or the head office if the agent is part of a chain).
Approved Estate Agents Redress Schemes
From 1 October 2008 people engaging in estate agency work in relation to residential property are required to join an approved estate agents redress scheme. The estate agent you choose should tell you the scheme they belong to. Details of schemes that are currently approved are available on the OFT website.
Contact details for the two approved redress schemes
The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire
SP1 2LX
Telephone 01722 333306
www.tpos.co.uk
Surveyors Ombudsman Service
PO Box 1021
Warrington
WA4 9FE
Telephone 0845 050 8181 or 0330 440 1634
Regional number 01925 530270
www.surveyors-ombudsman.org.uk
Codes of practice
If you are in England and your estate agent belongs to the The Property Ombudsman they will help sort the problem out. Agents belonging to this scheme operate under a code of practice that has been approved by the OFT
The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire
SP1 2LX
Telephone 01722 333306
www.tpos.co.uk
Or the National Association of Estate Agents may be able to help if your estate agent is a member:
The National Association of Estate Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
CV34 6LG
Telephone 01926 496800
www.naea.co.uk
If you are in Northern Ireland you should contact:
Consumerline
176 Newtownbreda Road
Belfast
BT8 6QS
Telephone
0300 123 6262
See also:
- Information and advice about buying or selling a property
