Template letters
If you have a complaint against a trader or a credit company you may need to send a letter. Our letter templates are here to help you.
Before you write, make sure:
- You have a valid complaint.
- You have the correct name and address of the trader or the credit company.
- You have copies of any documents, receipts, guarantees or reports which you may need to send with your letter.
Remember:
- Quote your reference, agreement or account number if you have one.
- Keep a copy of your letter.
- Don't send original documents, send copies instead.
- Send your letter by Recorded Delivery.
- If you don't get a reply to your letter write again after a reasonable time, say 7-14 days.
