Consumer Protection (Distance Selling) Regulations 2000 - Services
Use the following template to write a letter informing the trader of your wish to cancel the contract.
When you buy goods or make a contract for certain services by distance means, e.g. over the internet, by telephone, by mail order, etc., your contract is governed by the Consumer Protection (Distance Selling) Regulations 2000. The Regulations generally give you 7 working days (starting the day after the day in which you entered the agreement) to cancel the contract, unless it is agreed that the service commences within the 7 day period (the trader would have to have provided written terms & conditions of the service).
If you wish to cancel, you should contact the trader immediately by telephone or email, and follow this up in writing (get proof of postage / or send recorded delivery, and keep a copy for your records), sending the letter within the time limit.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454 040506
Download this letter as a Word document
Personal Name /Address details
DATE…….
Owner / Manager’s name (or The Manager)
Retailer’s name
Retailer’s address
Retailer’s postcode
Dear Owners/Manager’s name or Sir/Madam
Consumer Protection (Distance Selling) Regulations 2000
On [insert date] I entered into a contract for [service].
Under the Consumer Protection (Distance Selling) Regulations 2000 I would like to cancel the contract. I require reimbursement of all monies paid within 30 days /confirmation that no payment will be claimed by you. [Delete as appropriate]
Yours sincerely /yours faithfully
[Name]
