Template letter No. 4 - Use this letter to cancel service contracts made by distance methods
Use the following template to write a letter informing the trader of your wish to cancel the contract.
When you buy goods or make a contract for certain services by distance means, e.g. over the internet, by telephone, by mail order, etc., your contract is governed by the Consumer Protection (Distance Selling) Regulations 2000. The Regulations generally give you 7 working days (starting the day after the day in which you entered the agreement) to cancel the contract, unless it is agreed that the service commences within the 7 day period (the trader would have to have provided written terms & conditions of the service).
If you wish to cancel, you should contact the trader immediately by telephone or email, and follow this up in writing (get proof of postage / or send recorded delivery, and keep a copy for your records), sending the letter within the time limit.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454 040506
