After you buy

Sale of Goods Act 1979

If goods are not as described/not of a satisfactory quality/not fit for purpose made known at the time of sale by you or the seller, you may be entitled to a repair/replacement or in certain instances to reject the goods and request a refund/partial refund; this will depend on individual circumstances. A trader may wish obtain a written opinion from an independent expert to establish whether a returned item is indeed faulty or not, to ensure that the apropriate offer of redress is made to the consumer - it shall however, not be legally binding unless both parties agree to it. Use the following template to write a letter to the trader in an attempt to resolve the issue.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454 040506.

Dear  Choose a salutation The Owner/Manager's name Sir/Madam   ,

Sale of Goods Act 1979 (as amended)

On , I bought a from you for £ which is not Choose an option as described of satisfactory quality fit for purpose made known .

The problems are:

Choose an option I wish to claim a repair I wish to reject the goods and claim a replacement I wish to reject the goods and claim a partial refund I wish to reject the goods and claim a refund I complained about this to you on [date of complaint(s)]. I have heard nothing since  ,

Please respond to my complaint within 14 days from receipt of this letter.

Yours