Online shopping
National Consumer Week
This year, National Consumer Week is all about buying from afar. This can mean buying from a website, via a TV shopping channel, from a catalogue, ordering over the phone or responding to a magazine advertisement. Whichever way you choose, Consumer Direct can help you understand your rights.
For example, did you know?...
- Before you buy, the company should inform you precisely what goods/services you are ordering, the arrangements for payment and delivery, the supplier's details, and your cancellation rights.
- When shopping online, always check you are using a secure web site. This is indicated by a padlock icon, displayed at the bottom of your computer screen.
- Make sure the company has a geographical address and landline telephone number and keep a record of it.
- If your item costs over £100, using a credit card may give you added protection if the goods are faulty, not as described, or don't arrive. It can also help if you have difficulties claiming from the trader.
- Keep copies of all paperwork - print off any emails you might receive relating to your purchase, such as your confirmation order and delivery dates.
- In many cases you may be able to get a refund if you change your mind about a purchase within seven working days of delivery - call Consumer Direct to check.
Remember, take a little more time, save a lot more money.
Visit APACS for more online shopping advice
Shopping online. Do you know your rights? Test yourself on our quiz (flash file opens in new window)