Online shopping
Online supermarkets
Buying from online supermarkets is not the same as going to a shop and picking out the goods yourself. Prices can vary, so keep track of what you have agreed to pay.
In many cases the price you pay will be the in-store price on the day that your groceries are put together for delivery, which could be different from the prices listed on the website on the day that you placed your order.
We recommend that you check the prices when your order is delivered against the guide prices given on the website at the time of ordering. You have a right to cancel if prices on delivery have increased since the time you ordered as this could be considered to be a breach of contract.
Supermarkets that offer online grocery shopping have agreed to give customers better price information, following action by the OFT.
Many supermarkets use guide prices on their websites to show the prices of the goods in-store on the day the order is placed. In-store prices may change between the day you order and the day your delivery arrives.
Some may sell goods at a fixed price except for those sold by weight. Although the price per weight is fixed, weights may not precisely match what you ordered.
All the supermarkets have agreed with the OFT to make it clearer how their online shopping schemes work, including:
-
upfront information about their pricing policies and how the online shopping process works
-
ensuring special offer prices quoted online are treated as firm prices for orders that are to be delivered in the offer period - how long the offer lasts will be made clear
-
easy access to the terms and conditions.
