2008
New laws which come into force today (1 October 2008) give people who buy from salespeople in their own homes seven days to cancel their agreements.
The Doorstep Selling Regulations cover most salespeople who visit consumers in their homes to sell goods and services such as conservatories, double glazing and orthopaedic furniture.
Last year, government advice service Consumer Direct received more than 50,000 complaints from consumers about goods and services bought from doorstep sellers.
The new regulations provide a seven day cooling off period for pre-arranged as well as unannounced visits, provided the price is more than £35. They also require doorstep sellers to inform customers of their cancellation rights in writing.
Michele Shambrook, Operations Manager for Consumer Direct said: ‘These new regulations close a loophole and make the law simpler. If you buy things in your home, you have seven days to change your mind. If someone knocks at your door and doesn't give you these rights then the best advice is not to deal with them.’
In order to publicise the new protections, the OFT is running an advertising campaign throughout October to remind people of the seven day cancellation period. Leaflets will also be sent to consumers in the East of England, the Midlands, Scotland and Wales – areas identified as having the highest levels of doorstep selling.
Further advice and information on all consumer issues is available by calling Consumer Direct on 08454 04 05 06.
