If you believe that you have been a victim
of a scam you can:
- Report the incident to the police and get a crime reference number.
- Advise the websites Internet Service Provider that you have reported the incident to police.
- Help others by sharing your experiences, both good and bad, by writing reviews when you make purchases.
Recovering your money:
Once your money has been taken it can be very difficult to get it back, however you might be able to make a claim from your card provider or insurance company.
- If you paid by credit card then contact your card issuer immediately in writing. Under section 75 of the Consumer Credit Act 1974, as amended, the card issuer is jointly liable for the failure to provide goods or services provided that the cash price for a single ticket is over £100 (but not more than £30,000).
- If you paid by debit card you are not covered by section 75 and there is no legal obligation on the card provider to reimburse you. You may though be able to ask for money back under the 'chargeback' procedure operated by members of the Visa and Mastercard schemes - speak to your bank to see if this is possible.
- Check your home insurance policy. Some have clauses covering fraud protection.